Frequently Asked Questions

Does Authorized Access have retail premises where I can buy over the counter?
Yes, our fully trained and experienced Security Specialists will be happy to advise you and demonstrate products in our Security Showroom.
Does Authorized Access operate in my post code or area?
We are a member of the Master Locksmiths Association and if we cannot get to you, we can recommend a more local ‘approved company’.
How much will it cost?
For a free no obligation quote please contact Authorized Access
Can you open / repair / fix locks?
Yes is the simple answer however we will suggest the most cost effective solution to your problem.
How long will it take the locksmith to complete?
Most lock changes will be completed within the hour, our locksmith will be able to advise you of this once he has assessed your requirement.
Will they have the parts on the van?
Our locksmiths carry a comprehensive range of locks and associated security parts on well stocked vans by normal industry standards.
Will I get charged for a second visit if your locksmith needs to return with any parts?
No you will only get charged for one call out and time on site unless any additional work is needed.
What guarantee do I get?
All parts are guaranteed for 12 months from the date of supply/fitting.
How can I pay?
We accept cheque (with a valid cheque guarantee card) , cash or credit card.
Can you come in the evening / weekends?
This service is available by request and would incur additional charges. Our Security Showroom is open Monday – Friday.
Can we be invoiced?
We can invoice account holding customers. Our terms are strictly 30 days from date of invoice.
Can I get a receipt?
You will receive a VAT receipt on completion.
Can I get a free quote?
We can arrange for a free site survey to quote for anything out of the ordinary. A guidance of price may be given over the telephone for more routine jobs.
Can you come at a certain time?
We can arrange a convenient time to suit.
Can you gain entry to a friends / relations property?
We can only gain entry with the owner’s permission. Verification of ownership/authenticity will be sought and records kept.
Can you advise whether I need extra security on my door?
The locksmith can advise what security would be necessary. A Security Audit of your property can be carried out by arrangement. This service is free of charge.
Do your locks conform to British Standard?
As a matter of course, where appropriate we fit locks that do conform to British Standard.
Do Authorized Access’s Locksmiths carry ID?
All our locksmiths carry ID and are fully police checked.